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BASIC

Managed services

  • Job and Incident Tracking, Including standard Dashboard and Monthly Reports
  • 24/7/365 Active Monitoring with Automated Service Restoration
  • Automated Operating System and Application Patching
  • Network Operation Centre (NOC) monitoring with Engineer Response
  • Unlimited Phone and Helpdesk Support during Standard business hours (Excluding Public Holidays)
  • Priority Support via Service Level Agreements (SLAs)
  • User Management
  • Basic Microsoft 365 / Azure AD Management
  • Application Installations and Upgrades
  • Configuration of Routers and Firewalls

Onsite Services

  • On-site Support, Limits apply per MONTH, Excludes Fixed Onsite Visits as per contract *
  • Not Included, STD Rates Apply

AFTER HOURS SUPPORT

  • Emergency Remote After-hours Support, Limits apply per MONTH 5
  • Not Included, AH Rates Apply
  •  
  • Emergency Onsite After-hours Support, Limits apply per YEAR 5
  • Not Included, AH Rates Apply

DISASTER RECOVERY PLANNING AND IMPLEMENTATION

  • Automated Backup Monitoring
  • Half Yearly Backup & Replication Testing
  • Server Re-install After Hardware Failure

VIRTUAL CIO

  • ICT Disaster Recovery Design and Implementation
  • ICT Network Design and Planning
  • ICT Asset Tracking and Management
  • Hardware and Software Budgeting
  • Annual IT Strategy Meeting Onsite or Remote
  • Annual IT Budget Meeting

HARDWARE & SOFTWARE

  • Discounted Rates for Major Projects
  • Discounted Rates for Work Outside of Agreement
  • Discounted Hardware, Software, and Consumables
  • Configuration of New Hardware
  • Advanced Equipment Replacement 8

CYBER SECURITY

  • Installation and Management of Security Endpoint Software
  • Installation and Management of Email Filtering and Scanning
  • ICT Systems recovery after cyber attack
  • Annual Security Penetration Testing of your public IPs
  • Phish Threat Online Training and Testing

DAVICHI UNIFIED

  • Management of Davichi UNIFIED PBX

Renewals / Subscriptions

  • Domain Registrations
  • DNS Management
  • SSL Certificates
  • Veeam Server Licensing
  • Vmware BASIC Support and maintenance subscriptions
  • Sophos Router Subscription

ESSENTIALS

Managed services

  • Job and Incident Tracking, Including standard Dashboard and Monthly Reports
  • 24/7/365 Active Monitoring with Automated Service Restoration
  • Automated Operating System and Application Patching
  • Network Operation Centre (NOC) monitoring with Engineer Response 1*
  • Unlimited Phone and Helpdesk Support during Standard business hours (Excluding Public Holidays)
  • Priority Support via Service Level Agreements (SLAs)
  • User Management +
  • Basic Microsoft 365 / Azure AD Management +
  • Application Installations and Upgrades #
  • Configuration of Routers and Firewalls

Onsite Services

  • On-site Support, Limits apply per MONTH, Excludes Fixed Onsite Visits as per contract *
  • Not Included, Std Rates Apply

AFTER HOURS SUPPORT

  • Emergency Remote After-hours Support, Limits apply per MONTH 5
  • Not Included, AH Rates Apply
  •  
  • Emergency Onsite After-hours Support, Limits apply per YEAR 5
  • Not Included, AH Rates Apply

DISASTER RECOVERY PLANNING AND IMPLEMENTATION

  • Automated Backup Monitoring
  • Half Yearly Backup & Replication Testing
  • Server Re-install After Hardware Failure

VIRTUAL CIO

  • ICT Disaster Recovery Design and Implementation
  • ICT Network Design and Planning
  • ICT Asset Tracking and Management
  • Hardware and Software Budgeting
  • Annual IT Strategy Meeting Onsite or Remote
  • Annual IT Budget Meeting

HARDWARE & SOFTWARE

  • Discounted Rates for Major Projects
  • Discounted Rates for Work Outside of Agreement
  • Discounted Hardware, Software, and Consumables
  • Configuration of New Hardware
  • Advanced Equipment Replacement

CYBER SECURITY

  • Installation and Management of Security Endpoint Software
  • Installation and Management of Email Filtering and Scanning
  • ICT Systems recovery after cyber attack
  • Annual Security Penetration Testing of your public IPs
  • Phish Threat Online Training and Testing

DAVICHI UNIFIED

  • Management of Davichi UNIFIED PBX

Renewals / Subscriptions

  • Domain Registrations
  • DNS Management
  • SSL Certificates
  • Veeam Server Licensing
  • Vmware BASIC Support and maintenance subscriptions
  • Sophos Router Subscription

ESSENTIALS + ASSURE

Managed services

  • Job and Incident Tracking, Including standard Dashboard and Monthly Reports
  • 24/7/365 Active Monitoring with Automated Service Restoration
  • Automated Operating System and Application Patching
  • Network Operation Centre (NOC) monitoring with Engineer Response 1*
  • Unlimited Phone and Helpdesk Support during Standard business hours (Excluding Public Holidays)
  • Priority Support via Service Level Agreements (SLAs)
  • User Management +
  • Basic Microsoft 365 / Azure AD Management +
  • Application Installations and Upgrades #
  • Configuration of Routers and Firewalls

Onsite Services

  • On-site Support, Limits apply per MONTH, Excludes Fixed Onsite Visits as per contract *
  • Not Included, Std Rates Apply

AFTER HOURS SUPPORT

  • Emergency Remote After-hours Support, Limits apply per MONTH 5
  • Not Included, AH Rates Apply
  •  
  • Emergency Onsite After-hours Support, Limits apply per YEAR 5
  • Not Included, AH Rates Apply

DISASTER RECOVERY PLANNING AND IMPLEMENTATION

  • Automated Backup Monitoring
  • Half Yearly Backup & Replication Testing
  • Server Re-install After Hardware Failure

VIRTUAL CIO

  • ICT Disaster Recovery Design and Implementation
  • ICT Network Design and Planning
  • ICT Asset Tracking and Management
  • Hardware and Software Budgeting
  • Annual IT Strategy Meeting Onsite or Remote
  • Annual IT Budget Meeting

HARDWARE & SOFTWARE

  • Discounted Rates for Major Projects
  • Discounted Rates for Work Outside of Agreement
  • Discounted Hardware, Software, and Consumables
  • Advanced Equipment Replacement
  • Advanced Equipment Replacement

CYBER SECURITY

  • Installation and Management of Security Endpoint Software *
  • Installation and Management of Email Filtering and Scanning +
  • ICT Systems recovery after cyber attack #~
  • Annual Security Penetration Testing of your public IPs
  • Phish Threat Online Training and Testing

DAVICHI UNIFIED

  • Management of Davichi UNIFIED PBX

Renewals / Subscriptions

  • Domain Registrations
  • DNS Management
  • SSL Certificates
  • Veeam Server Licensing
  • Vmware BASIC Support and maintenance subscriptions
  • Sophos Router Subscription

MANAGED

Managed services

  • Job and Incident Tracking, Including standard Dashboard and Monthly Reports
  • 24/7/365 Active Monitoring with Automated Service Restoration
  • Automated Operating System and Application Patching
  • Network Operation Centre (NOC) monitoring with Engineer Response 1*
  • Unlimited Phone and Helpdesk Support during Standard business hours (Excluding Public Holidays)
  • Priority Support via Service Level Agreements (SLAs)
  • User Management +
  • Basic Microsoft 365 / Azure AD Management +
  • Application Installations and Upgrades #
  • Configuration of Routers and Firewalls

Onsite Services

  • On-site Support, Limits apply per MONTH, Excludes Fixed Onsite Visits as per contract *
  • Refer to contract for included hours

AFTER HOURS SUPPORT

  • Emergency Remote After-hours Support, Limits apply per MONTH 5
  • Refer to contract for included hours
  •  
  • Emergency Onsite After-hours Support, Limits apply per YEAR 5
  • Refer to contract for included hours

DISASTER RECOVERY PLANNING AND IMPLEMENTATION

  • Automated Backup Monitoring
  • Half Yearly Backup & Replication Testing
  • Server Re-install After Hardware Failure *

VIRTUAL CIO

  • ICT Disaster Recovery Design and Implementation
  • ICT Network Design and Planning
  • ICT Asset Tracking and Management
  • Hardware and Software Budgeting
  • Annual IT Strategy Meeting Onsite or Remote
  • Annual IT Budget Meeting

HARDWARE & SOFTWARE

  • Discounted Rates for Major Projects
  • Discounted Rates for Work Outside of Agreement
  • Discounted Hardware, Software, and Consumables
  • Configuration of New Hardware *
  • Advanced Equipment Replacement +

CYBER SECURITY

  • Installation and Management of Security Endpoint Software
  • Installation and Management of Email Filtering and Scanning
  • ICT Systems recovery after cyber attack
  • Annual Security Penetration Testing of your public IPs
  • Phish Threat Online Training and Testing

DAVICHI UNIFIED

  • Management of Davichi UNIFIED PBX

Renewals / Subscriptions

  • Domain Registrations
  • DNS Management
  • SSL Certificates
  • Veeam Server Licensing
  • Vmware BASIC Support and maintenance subscriptions
  • Sophos Router Subscription

MANAGED + ASSURE

Managed services

  • Job and Incident Tracking, Including standard Dashboard and Monthly Reports
  • 24/7/365 Active Monitoring with Automated Service Restoration
  • Automated Operating System and Application Patching
  • Network Operation Centre (NOC) monitoring with Engineer Response 1*
  • Unlimited Phone and Helpdesk Support during Standard business hours (Excluding Public Holidays)
  • Priority Support via Service Level Agreements (SLAs)
  • User Management +
  • Basic Microsoft 365 / Azure AD Management +
  • Application Installations and Upgrades #
  • Configuration of Routers and Firewalls

Onsite Services

  • On-site Support, Limits apply per MONTH, Excludes Fixed Onsite Visits as per contract *
  • Refer to contract for included hours

AFTER HOURS SUPPORT

  • Emergency Remote After-hours Support, Limits apply per MONTH 5
  • Refer to contract for included hours
  •  
  • Emergency Onsite After-hours Support, Limits apply per YEAR 5
  • Refer to contract for included hours

DISASTER RECOVERY PLANNING AND IMPLEMENTATION

  • Automated Backup Monitoring
  • Half Yearly Backup & Replication Testing
  • Server Re-install After Hardware Failure *

VIRTUAL CIO

  • ICT Disaster Recovery Design and Implementation
  • ICT Network Design and Planning
  • ICT Asset Tracking and Management
  • Hardware and Software Budgeting
  • Annual IT Strategy Meeting Onsite or Remote
  • Annual IT Budget Meeting

HARDWARE & SOFTWARE

  • Discounted Rates for Major Projects
  • Discounted Rates for Work Outside of Agreement
  • Discounted Hardware, Software, and Consumables
  • Configuration of New Hardware *
  • Advanced Equipment Replacement +

CYBER SECURITY

  • Installation and Management of Security Endpoint Software *
  • Installation and Management of Email Filtering and Scanning +
  • ICT Systems recovery after cyber attack #~
  • Annual Security Penetration Testing of your public IPs >
  • Phish Threat Online Training and Testing

DAVICHI UNIFIED

  • Management of Davichi UNIFIED PBX

Renewals / Subscriptions

  • Domain Registrations*
  • DNS Management
  • SSL Certificates+
  • Veeam Server Licensing#
  • Vmware BASIC Support and maintenance subscriptions~
  • Sophos Router Subscription >

Lets Talk

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