Essentials Tier – Davichi Computer Services

ESSENTIALS

Job and Incident Tracking, Including standard Dashboard and Monthly Reports
24/7/365 Active Monitoring with Automated Service Restoration
Automated Operating System and Application Patching
Network Operation Centre (NOC) monitoring with Engineer Response 1*
Unlimited Phone and Helpdesk Support during Standard business hours (Excluding Public Holidays)
Priority Support via Service Level Agreements (SLAs)
User Management +
Basic Microsoft 365 / Azure AD Management +
Application Installations and Upgrades #
Configuration of Routers and Firewalls

On-site Support, Limits apply per MONTH, Excludes Fixed Onsite Visits as per contract *
Not Included, Std Rates Apply

Emergency Remote After-hours Support, Limits apply per MONTH 5
Not Included, AH Rates Apply
Emergency Onsite After-hours Support, Limits apply per YEAR 5
Not Included, AH Rates Apply

Automated Backup Monitoring
Half Yearly Backup & Replication Testing
Server Re-install After Hardware Failure

ICT Disaster Recovery Design and Implementation
ICT Network Design and Planning
ICT Asset Tracking and Management
Hardware and Software Budgeting
Annual IT Strategy Meeting Onsite or Remote
Annual IT Budget Meeting

Discounted Rates for Major Projects
Discounted Rates for Work Outside of Agreement
Discounted Hardware, Software, and Consumables
Configuration of New Hardware
Advanced Equipment Replacement

Installation and Management of Security Endpoint Software
Installation and Management of Email Filtering and Scanning
ICT Systems recovery after cyber attack
Annual Security Penetration Testing of your public IPs
Phish Threat Online Training and Testing

Management of Davichi UNIFIED PBX

Domain Registrations
DNS Management
SSL Certificates
Veeam Server Licensing
Vmware BASIC Support and maintenance subscriptions
Sophos Router Subscription