Log a ticket in ITSupportPanel. (These tickets will be prioritised) If you are unable to log a ticket via ITSupportPanel, call or email our support department with your request. All P1 and P2 requests MUST be made with a phone call not an email.
Your request will be logged in our system and assigned a ticket number and SLA1.
The next available technician will be assigned to your ticket in accordance with your SLA.
If further information is required you will be contacted by a technician
Log a ticket in ITSupportPanel. (These tickets will be prioritised) If you are unable to log a ticket via ITSupportPanel, call or email our support department with your request. All P1 and P2 requests MUST be made with a phone call not an email.
Your request will be logged in our system and assigned a ticket number and SLA1.
The next available technician will be assigned to your ticket in accordance with your SLA.
If further information is required you will be contacted by a technician