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Davichi

Contact Procedures

Server, Desktop and Internet support call Davichi

  1. Log a ticket in ITSupportPanel. (These tickets will be prioritised)
    If you are unable to log a ticket via ITSupportPanel, call or email our support
    department with your request. All P1 and P2 requests MUST be made with a
    phone call not an email.

  2. Your request will be logged in our system and assigned a ticket number and
    SLA1.

  3. The next available technician will be assigned to your ticket in accordance with
    your SLA.

  4. If further information is required you will be contacted by a technician

Davichi AFTER HOURS^

Emergencies only
  1. Log a ticket in ITSupportPanel. (These tickets will be prioritised)
    If you are unable to log a ticket via ITSupportPanel, call or email our support
    department with your request. All P1 and P2 requests MUST be made with a
    phone call not an email.

  2. Your request will be logged in our system and assigned a ticket number and
    SLA1.

  3. The next available technician will be assigned to your ticket in accordance with
    your SLA.

  4. If further information is required you will be contacted by a technician

POS / iControl

For all POS/Till related issues please contact Finchcorp Support

For all phone related issues please contact Telair Support

Security and CCTV

for all Security and CCTV related issues please contact CAV Support.